How will my order be shipped? Do you ship internationally?
Standard Shipping: We use USPS First Class shipping and orders arrive in 2-5 business days.
Expedited Shipping: We use USPS Priority or DHL Max, whichever is faster depending on your location. Orders arrive in 1-3 business days.
INTERNATIONAL: Shipping cost and method will be calculated at checkout depending on region. Unfortunately these packages will not be insured.
How can I track my package? Need cat eye meow.
Once your order has shipped you will receive an email with a tracking number.
Will I be charged duty fees?
Since we are located in the U.S. all domestic orders will not be charged a duty fee. International shipments may incur an import tax or duty fee. Please check with your local customs agent with questions regarding additional fees. We will not be held responsible for any taxes, fees, or seizures from importing our product.
When will my order ship?
Orders will be processed within 2 business days. Orders placed before 1pm CST will be fulfilled same day. If it's a holiday, please allow an extra day for processing. Purchases made after 1pm CST Friday will be mailed out on Monday.
How long does it take for my order to arrive?
Domestic orders will arrive in 2-5 business days after the order has been processed.
International shipping times vary based on shipping method and destination
I did not receive an order confirmation email, what do I do?
First, check your spam folder to make sure it didn't end up in there! If you still don't see it, please email us at email@example.com
Do you accept returns?
In the event you change your mind about the product, you have 30 days from the day we shipped your order to request a return. You will receive a refund minus any discounts and shipping costs. Bali Lash is not responsible for return shipping.
Proof of purchase is required. Please email firstname.lastname@example.org with your order number or copy of your receipt in the email.
We are not responsible for return shipping costs.
I think my order is lost.
First, check with your local post office to ensure they are not holding the package. Keep in mind that if you selected the Standard Shipping option it can take up to 24-36 hours for the package to arrive after USPS tracking shows it as delivered.
USPS does not allow lost package claims to be made until 4 weeks after it has been shipped. USPS International orders can take 4-6 weeks to arrive.
After you've exhausted these options and still do not have your package, please email us a copy of your order confirmation at email@example.com